Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Return To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Starting a Return To start a return, please contact us at [email protected]. Returns must be sent to the following address: Regus Offices, 2nd Floor, Tamimah Building, Al Nahdah Road, Wattayah, PO Box 395 PC 118 – Muscat, Oman
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any questions regarding returns, contact us at [email protected].
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
We do not accept returns on sale items or gift cards.
Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period For merchandise shipped into the European Union, notwithstanding the above, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at [email protected].
